We want you to shop with the peace of mind that items can be returned to us if they are unsuitable. Whether the size is wrong, you change your mind, or decide you just don’t like it, just return any of your items within 14 days of receiving them.
Online and Instore Returns:
If you are not happy with your purchase, or change your mind, you can return the product within 14 days and get a full refund or exchange the product for something else. Any product you return must be in the same condition you received it and in the original packaging. If we have emailed your receipt, we will be able to find your original order on our sales system.
Refunds or exchanges cannot be made before we receive the returned goods. Returns made after 14 days or soiled goods will not be eligible for refund or exchange.
We are extending our returns period for purchases made from November 23rd. Returns will be accepted until January 30th. Returns made within this time, but outside of the 14 day returns window will be accepted for exchange or for a gift card.
Returning a Gift:
If you wish to return a gift, please quote the order number. We will issue you with a gift card.
- Please enclose a note in your return detailing the following:
- Order number if you have it
- Contact telephone number
- Reason for returning the item
Please package the item securely and despatch the parcel to us ensuring that you obtain a certificate of posting. Please ensure that any manufacturer’s packaging – i.e boot box or cellophane wrapper etc is packed within an outer box or suitable bag. Feel free to reuse our post bag, turned inside out or a plastic bag or strong bin liner. We are unable to accept returned goods if the manufacturer’s packaging (e.g. boot box) has been used as the outer postal packaging because we are then unable to offer the goods for resale to other customers.
We will check your item as we receive it and if everything is OK, we will issue a refund to your original method of payment and email you a confirmation.
We do not offer free postage for returns and cannot refund your return postage.
Please return items to:
Website Returns, Chobham Rider, 98-100 High Street, Chobham, Surrey, GU24 8LZ. We recommend that you obtain a certificate of postage with adequate insurance from the Post Office if making a return, to enable you to make a claim for any loss or damage, as we are unable to compensate for return parcels that are lost or damaged in transit. We will process your return within 7 days of receipt.
Special order items:
Some items are described as special order items. These are not normally held in stock – we may have to order them from the manufacturer and they cannot normally be returned for a refund or credit. We have included these items on our site to provide a full range and bespoke service to our clients. If you have any questions please contact us.
Riding Hats & Body Protectors
We do not exchange these important safety items – we need to know that the hat we are selling you has never been dropped or damaged in any way, and if the hat has left the shop, we cannot be 100% certain of this. We offer a professional hat and body protector fitting service in our shop and would urge you to be professionally fitted, as sizes can change from time to time, and certainly vary between manufacturers.
Please note, the above policy does not affect your statutory rights.